Privacy policy

Last updated: 3 March 2026

1. Introduction

At CUEDOS (“we”, “us”, “our”), we respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit www.cuedos.shop, purchase from us, create an account, or otherwise interact with our website and services (together, the “Services”).

For the purposes of UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, CUEDOS is the data controller of your personal information.

Our store is hosted by Shopify, which enables us to sell our products to you. Shopify processes certain personal data on our behalf (see section 8 below).

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

2. The Personal Information We Collect

We may collect and process the following categories of personal information:

Contact Details

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

Financial Information

  • Payment card details (processed securely via Shopify and payment providers)

  • Transaction details

  • Payment confirmations

We do not store full card details ourselves.

Account Information

  • Username

  • Password

  • Account preferences

Transaction Information

  • Products viewed

  • Items added to basket

  • Purchase history

  • Returns and exchanges

Communications

  • Messages you send to us via email or contact forms

Technical and Usage Information

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages viewed

  • Time spent on site

  • Referring website

This data may be collected using cookies and similar technologies (see section 9).

3. How We Collect Your Data

We collect personal data:

  • Directly from you (e.g. when you place an order or contact us)

  • Automatically through cookies and similar technologies when you use our website

  • From Shopify and payment providers to enable order processing

  • From third-party service providers who support our business operations

4. Our Lawful Bases for Processing

Under UK GDPR, we must have a lawful basis for processing your personal data. We rely on the following:

Contract

To process and fulfil your orders, manage your account, and provide customer support.

Legal Obligation

To comply with accounting, tax, and consumer protection laws.

Legitimate Interests

To:

  • Improve our website and services

  • Prevent fraud

  • Analyse website performance

  • Protect our business

We ensure our legitimate interests do not override your rights.

Consent

Where required (for example, marketing emails or non-essential cookies), we rely on your consent. You may withdraw consent at any time.

5. How We Use Your Personal Information

We use your information to:

  • Process and fulfil orders

  • Take payment and issue refunds

  • Arrange delivery

  • Provide customer support

  • Manage returns and exchanges

  • Improve our website and product offering

  • Send marketing communications (where permitted)

  • Prevent fraud and protect our business

  • Comply with legal obligations

6. Marketing Communications

If you opt in to receive marketing communications, we may send you emails about new products, promotions or brand updates.

You can unsubscribe at any time by:

  • Clicking the unsubscribe link in any marketing email, or

  • Contacting us at support@cuedos.shop

We may still send essential service emails relating to orders or your account.

7. How We Share Your Information

We only share your personal information where necessary and for legitimate purposes.

We may share your information with:

  • Shopify (our ecommerce platform provider)

  • Payment processors

  • Delivery and fulfilment providers

  • IT and hosting providers

  • Professional advisers (e.g. accountants)

  • Fraud prevention services

We may also disclose information:

  • If required by law

  • To enforce our terms

  • In connection with a business transfer or restructuring

We do not sell your personal data.

8. Relationship with Shopify

Our store is powered by Shopify. Shopify processes certain personal data in order to provide and improve its services.

This may include data relating to:

  • Your interactions with our store

  • Transactions processed through Shopify

Shopify may process data in countries outside the UK.

For more information, please see Shopify’s Consumer Privacy Policy:
https://privacy.shopify.com

9. Cookies

We use cookies and similar technologies to:

  • Enable website functionality

  • Remember your preferences

  • Analyse website traffic

  • Support marketing and advertising

Some cookies are essential for the website to function. Others (such as analytics and advertising cookies) are used only with your consent.

You can manage your cookie preferences through our cookie banner or your browser settings.

10. International Transfers

Some of our service providers (including Shopify) may process personal data outside the United Kingdom.

Where we transfer personal data internationally, we ensure appropriate safeguards are in place, such as:

  • UK International Data Transfer Agreements (IDTAs), or

  • Standard Contractual Clauses approved for UK use, or

  • Transfers to countries recognised as providing adequate protection

11. Data Retention

We retain personal data only as long as necessary to:

  • Fulfil the purposes outlined in this policy

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

For example, we retain transaction records for accounting and tax purposes as required by UK law.

12. Your Rights

If you are located in the UK or EEA, you have the right to:

  • Access the personal data we hold about you

  • Correct inaccurate information

  • Request deletion of your data

  • Restrict processing

  • Object to processing

  • Data portability

  • Withdraw consent where processing is based on consent

To exercise your rights, contact:
support@cuedos.shop

We may need to verify your identity before responding.

You also have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner's Office
https://www.ico.org.uk

13. Children’s Data

Our Services are not intended for children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

14. Security

We implement appropriate technical and organisational measures to protect your personal data. However, no system is completely secure, and we cannot guarantee absolute security.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, operational, or regulatory changes. The updated version will be posted on this page with a revised “Last updated” date.

16. Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please contact:

Email: support@cuedos.shop
Website: www.cuedos.shop

For the purposes of applicable data protection laws, CUEDOS is the data controller of your personal information.